Refund policy.

This policy applies to services provided by Click Start Strategic Solutions LLC, including Business Advisory, Talent Management, Digital Marketing and AI Transformation & Integration. Read it alongside your signed proposal, service agreement and invoice.

Payment schedules and any specific cancellation or refund terms agreed for your engagement apply to that work. Nothing in this policy excludes a right or remedy that applicable law does not permit to be excluded.

As a general rule, fees for services already rendered are non-refundable. Advance payments, deposits and instalments are non-refundable once the project has commenced, subject to the exceptions below and any applicable rights.

Payments are due in accordance with the signed agreement or invoice. Late payment may result in suspension or termination of services under the applicable agreement.

We review concerns where agreed services have not been delivered, or where work is defective or substandard because of errors or negligence attributable to Click Start.

Depending on the circumstances, a remedy may include correction at no additional cost, a credit toward future services or, as a last resort, a partial refund following management review and approval.

Email info@click-start.co with the subject Service or refund request. Include your company and contact details, engagement or invoice reference, a description of the concern, the resolution requested and relevant supporting records.

Our team will review the agreement, delivery records and information you provide, and communicate the proposed resolution. A resolution will be provided within 14 working days in the UAE.

Click Start is responsible for communicating the agreed scope, deliverables and terms, addressing concerns professionally, and keeping clients informed of relevant progress or changes. Clients are responsible for accurate information, timely input and the obligations set out in their agreement.

Changes in requirements, scope or timing should be discussed and recorded. Adjustments to the work, additional consultations or extended timelines do not automatically create a right to a refund. Concerns will be assessed against the agreement and the circumstances.

Any agreed correction, credit or refund will be confirmed in writing, including the amount and payment arrangements where relevant. Charges paid directly to an independent software or other service provider are subject to that provider’s terms.

Information supplied during a review is handled in accordance with our Privacy policy. We will communicate changes to clients and publish the updated policy on our website. Existing engagement terms remain governed by the agreement.